Shipping policy
Delivery Service at Deluxe Bathrooms
We currently only deliver to Mainland UK and Northern Ireland excluding the British Isles (The Channel Islands, Isle of Man, Isle of Wight, Orkney, Shetland and Outer Hebrides, etc) for any of the products available to purchase online.
Standard Delivery
We deliver from Monday to Friday, 9:00am until 5:00pm using third-party couriers. Deliveries are dispatched from our warehouse within 2 - 4 working days after the order has been placed and are subject to stock availability. You should then receive your items within the next 5 - 15 working days. Deliveries are not made on bank holidays, so please allow extra time for your order to arrive at these times, especially during the Easter and Christmas periods.
On delivery of the order to the specified delivery address, you will digitally sign for the order but if we miss you, we will leave a calling card so you can rearrange delivery. Goods remain the property of Delux Bathrooms and Tiling Solutions until they have been signed for.
Parcels are normally delivered to door. Parcel delivery drivers may leave parcels with a neighbour, leave in a safe place or deliver to a local collection point; either at a local depot or shop, if no-one is available to take delivery at the specified address.
Kerbside Delivery
Pallets are normally used for large, heavy or fragile items and when the number of items on an order makes delivery more efficient via a pallet service.
Our standard large/pallet service offers delivery to the kerbside, couriers are not insured to manually carry heavy goods into private properties. Kerbside deliveries will arrive on a pallet and will be delivered to the nearest accessible location.
Refusal of delivery
If you unreasonably refuse to take delivery of products, you will be responsible for the return of the products and all costs associated with this.
Standard Delivery Charges
(All delivery prices are Inclusive of VAT.)
| Tile Samples (up to 5 samples) | £9.95 |
| Small/Medium Parcels - up to 30kgs (excl. ceramic basins) | £12.95 |
| Large/Pallet | £49.95 |
Remote Delivery
We currently do not deliver to the following areas:
- Channel Islands
- Isle of Man
- Scilly Isles
- Isle of Wight
- Highlands
- Grampian
- Scotland Offshore
Access
If there are any access issues regarding your property such as narrow roads, uneven ground or obstructions, please let us know when placing your order in the handy comments box which you will find at the checkout or give us a call on 020 3026 1113
Important Information
- Delivery dates and times are estimated. Circumstances beyond our control e.g. national emergencies, weather, stock outages, stoppages etc may affect delivery times and dates.
- This service can be withdrawn at any stage without prior notice given.
- If you have any questions regarding our Delivery service, please do not hesitate to contact us.
- Delivery terms and conditions are subject to change without prior notice been given.
We advise that customers check the contents of your package immediately on arrival. If any items are damaged during delivery, it is important that you notify us and the delivery agent upon opening the package. Also, please retain all the packaging materials that came with the product.
Items should be checked upon delivery prior to signing for any damage or missing item. If this inspection results in any problems or faults, please contact our customer services team by email at customerservice@deluxebathrooms.co.uk within 24 hours of delivery who will be happy to help resolve any problems.
Please do not fit any damaged goods, as we will be unable to replace or refund damaged items which have been installed. If you find your goods are damaged, please get in touch within 24 hours of delivery for us to help resolve the issue.
For insurance and health and safety regulations, our delivery partners are unable to carry any material into your property. As your delivery will most likely include heavy items, it is advisable to have assistance to load the goods into your house.
Returns
If for any reason you are not satisfied with your purchase, you have a 14 day cooling off period to return your item(s) purchased online. After this period, they will be subject to a 20% re-stocking charge, up to a period of 28 days, from point of delivery. For more information see our Returns Information
To arrange a return of an item(s), please complete our Return Form giving details of your name, order number and item details before returning the package. Please allow up to 48 hours for your return to be processed. Please note that cost for posting back a return is the responsibility of the customer.